FAQs Frequently asked questions

Swiftec does not stop, never. We keep including new modules, new solutions and improving existing features. Find out our latest news here: https://swiftec.pt/news/ or check our changelog: https://swiftec.pt/history/

Yes. The support of our software is provided using our Ticket (Helpdesk) system.

Windows 10 64 bit, Windows 11 64 bit (build 22000)
4GB of RAM
FULL HD display resolution
1x USB 2.0 port
200Mb hard disk free space
Microsoft Visual C++ 2022 x86 redistributable package installed
Senselock Dongle Driver v3+
Stable Internet connection

Our database of solutions covers a huge amount of different firmware. Cars, motorcycles, trucks, tractors or boats… We support a big scope of vehicles and their control units.
You can check all details in our Modules page: https://swiftec.pt/modules/

Yes, it is. You can book a demo here: https://swiftec.pt/company/demo/
Let us know your level of skill in chiptuning, what software do you use/know, what is your main focus, and so on.
The more information you provide us, the better the demonstration can be, as we can try to make a personalized demo.

Please explain to us what you would like to have on Swiftec, and we will try to implement it for you. Actually, many current features were suggested by costumers.

We have multiple sources of information that will keep you up to date:
 - Website: https://swiftec.pt/
 - Facebook: https://facebook.com/SwiftecSoftware/
 - Instagram: https://www.instagram.com/SwiftecSoftware/
 - YouTube: https://www.youtube.com/SwiftecSoftwareOfficial/
 - Blogspot: https://swiftecsoftware.blogspot.com/
 - Twitter: https://twitter.com/SwiftecSoftware/

Check our resellers page: https://swiftec.pt/company/resellers/ , and find out a reseller that is more convenient to you.

Our support is based on the type of license and the pack that you bought. There are 4 levels of priority on our ticket system, that have different times to answer:
 - Low → up to 24 hours;
 - Medium → up to 12 hours;
 - High → up to 8 hours;
 - Urgent → up to 4 hours.
For more details, go to our comparison page: https://swiftec.pt/comparison/

Yes, it is. If you provide us the most information possible about the issue that you have or the request you made, with accurate details, scanlogs and original files, we will be able to analyze the ticket a bit better and faster, and give you more accurate support for your needs.