FAQs Frequently asked questions

Answer on your request depends of different conditions, such as support priority and queue inside same level of priorities. FULL PACK customers have highest priority and answer can take up to 4 working hours. STANDARD PACK customers have middle level of priority and it can take up to 8 working hours. BASIC PACK does not have any level of priority and will be answered as soon as possible.

Normally 5 map packs can be requested each customer per day. We do this to ensure all costumers get a fast service for their main requests.

If you lose the dongle, a new license must be bought.

Swiftec License will be immediately canceled, with no possibility of restoring or refunding in case of violation of License Agreement. For example any cracking, sharing or cloning attempts are detected.

Your dongle is covered for one year warranty over manufacturing defects.

Annual fee is mandatory to be entitled to get software updates, without annual fee no updates will be added. Annual fee is annual and starts counting from the day of Swiftec's purchase ( ex: Swiftec bought in 23 February 2010, 2011 annual fee payed at August 2011 will only allow upgrade till February 2012).

Some of maps require checksum availability to be opened. This stands mostly for ECU up to EDC16/ME7.

Send file by ticket in specific module category with all relevant information such as car brand, car model, engine, ecu brand, ecu model and way it was read.

First of all, you have to get approval from us to sell Swiftec to this person. After that you can send all necessary software/hardware parts to him with which he have to finish transfer of license.

You have to send dongle to us, so we update its license details and in our customer's database. Also you have to pay transfer license fee(include shipping cost of dongle).