FAQs Frequently asked questions

That depends on the DTC error. You must check if that DTC is related to a Swiftec Module. The ticket must be created inside the corresponding section. For example: P0420 – You must create a ticket in Lambda Module.
If the DTC isn’t related to any specific Swiftec Module, you can create a ticket in DTC Module.
You can check our Modules page here: https://swiftec.pt/modules/

We provide 3 types of map packs:
1. Standard Map Pack - with basic map packs enough to make general tuning;
2. Special Map Pack - with extended maps by wishes of customer;
3. Super Map Pack - similar to A2L with huge amount of maps.
All map packs are made inside of our knowledge and limitations.

Swiftec support team can create a corresponding map file and upload to server making it possible to be used with your new file.

If you have a Perpetual license, you can have access to many Checksum modules.
In case that you have a Membership or a Subscription license, you only have access to the 4 base checksums.
For more details, go to our comparison page: https://swiftec.pt/comparison/

To avoid possible incompatibility issues, it is always recommended to not calculate the checksum in Swiftec, if your flasher claims to support it.

When you install your copy of Swiftec, you should add its installation directory to the exclusions of your antivirus. You will notice a good improvement on the start application.

This error is related to a slow, faulty or unstable internet connection. To overcome this problem, please connect your computer to your internet router by cable, connect to another network, or try to use your smartphone as hotspot. If needed, try multiple times.
If the error persists, please create a New ticket.

This error appears when the computer has a software that is constantly monitoring or accessing the folder or the files that you want to use.
You should add its installation directory to the exclusions of your antivirus, and check if you have OneDrive trying to sync the files in question.
It can also happen when you are trying to use or save files in a remote drive.
If the error persists, please create a New ticket.

This means that there is some problem with your checksum files. Just go to your Swiftec installation directory, enter in folder “Checksums” and delete all files inside of it. Then just run your Swiftec Software.

Please check your Antivirus and Firewall, and create exceptions for Swiftec. You should also use default system and internet settings in your Windows.